Refund and Returns Policy
Effective Date: [12/05/2025]
We want you to be completely satisfied with your purchase from Cheap Printers. If you’re not happy with your order, we’re here to help.
1. Eligibility for Returns
You have the right to return your item(s) within 14 days of receiving your order, in line with UK Consumer Contract Regulations. To be eligible for a return:
The item must be unused, unopened, and in the original packaging.
It must be in resalable condition.
A valid proof of purchase is required (e.g., order number or invoice).
2. Non-Returnable Items
We cannot accept returns for the following:
Opened or used toners, inks, or consumables
Products marked as clearance or final sale
Custom or special order items
Products that are damaged due to misuse or improper installation
3. How to Return an Item
To initiate a return, please contact our customer support:
📧 info@cheapprinters.co.uk
📞 +1 0113 257 4448
Please include your order number, item details, and reason for return. Once approved, we will provide return instructions and the return address.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Delivery charges are non-refundable unless the item was faulty or sent in error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us using the details above.
6. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product:
Please contact us within 48 hours of delivery
Include clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost to you
7. Return Shipping
You are responsible for paying return shipping costs unless the return is due to our error or a defective item.
We recommend using a tracked service, as we cannot guarantee receipt of returned items.
8. Contact Us
For any questions about returns or refunds, please contact:
Office Printers Direct
📧 info@cheapprinters.co.uk
📞 +1 0113 257 4448